Shift Team Leader

CURRENT ROLES

Software Engineer (Security)

Abu Dhabi Abu Dhabi United Arab Emirates Abu Dhabi, United Arab Emirates Engineering and Tech Engineering and Tech
DarkMatter is developing a suite of communication applications covering encrypted voice, instant messaging, email and other in-transit data.  Working in a fast paced environment, the successful Server Engineer will be responsible for software desi...

X-Ray Machine Technician

Abu Dhabi Abu Dhabi United Arab Emirates Abu Dhabi, United Arab Emirates Engineering and Tech Engineering and Tech
DarkMatter recently unveiled the world’s most secure mobile phone – KATIM (www.katim.com). Developed ingeniously to defend against the most advanced modern mobile security threats, a personal vault for private communication. We are looking for a T...

Shift Team Leader

Abu Dhabi | United Arab Emirates

 

At DarkMatter, we are building an organisation of specialists to provide the ultimate integrated cyber security protection available. Whatever the scope, scale or sensitivity of our clients’ work, we'll assess their risks, resolve their vulnerabilities and always keep them ahead of the threat, offering them the best possible products and solutions.

The Role:

In a shift based role possessing a broad and extensive experience across network, security, database, servers and storage in a Tier 3 shift team leader role

  • Intermediate level experience in different network automation tools, protocol analyzers, network operating systems, such as NetBrain, Cisco Products
  • Intermediate level maintaining, administering, troubleshooting and supporting complex enterprise networks that are built on a number of vendor technologies and includes L2 and L3 switching, routing, firewalls, DMZs and network monitoring
  • Intermediate level experience in managing and administering Load Balancer such as HAproxy, switches such as Cisco Catalyst and Nexus
  • Intermediate level knowledge of Network protocols and packet filtering
  • Intermediate level experience in routers, switches including NetScout Packet Flow, Radius / TACACS, Network Performance Tuning
  • Intermediate level experience in managing network security process and systems
  • Intermediate level with devising, implementing and evolving security policies and Firewall configurations
  • Intermediate level experience in different network automation tools, protocol analyzers, network operating systems, such as NetBrain and Cisco Products
  • Intermediate level experience in one or more of the following Dell EMC products and systems, Unity, Avamar, DPS, Tape Library, Servers and Data Domain
  • Intermediate Level experience in VMware products (vSphere, vCenter, Horizon and VMware Suite)
  • Intermediate level experience in automating, maintaining, upgrading and supporting Enterprise Linux / Open Source environments
  • Using Open Source software and tools on a Linux environment; automating the management of the estate with scripting and other automation tools for patch management, monitoring and support.
  • Intermediate capabilities in clustered and non-clustered SQL Databases
  • Intermediate capabilities and experience in IT and Database management, monitoring and optimization tools

In this role, you will: 

  • Work with the OS Administration and Engineering Section and application development groups to ensure that they have the resources required to support the application environments.
  • Ensure that all supported infrastructure environments are fully documented, including procedures for their use and management.
  • Development of customer support processes, technical planning, and work coordination
  • Identifies modifications to implement and improve operational support
  • Assisting Tier 2 level operational support with after action reports such as Root Cause Analysis Reports, to include researching potential incident/problem mitigation and preventive measures and assisting with putting those measures in place.
  • Provide day-to-day Tier 3 level operational support including responding to incidents, troubleshooting, and executing corrective action.
  • Identifies modifications to implement and improve operational support
  • Participate in the design, planning, and implementation of new projects / technologies and ensuring that the solutions are highly available and performing.
  • Plan and ensure compliance with established best practices, related policies and legislation
  • Ensure that all supported infrastructure environments are fully documented, including procedures for their use and management.
  • Ensure that shift based teams are managed effectively ensuring maximum availability, service hours coverage and skills effectiveness

To bring your dream to life, you’ll need:

  • Work with the OS Administration and Engineering Section and application development groups to ensure that they have the resources required to support the application environments.
  • Ensure that all supported infrastructure environments are fully documented, including procedures for their use and management.
  • Participate in the development of customer support processes, technical planning, and work coordination.
  • Identifies modifications to implement and improve operational support.
  • Assisting Tier 2 level operational support with after action reports such as Root Cause Analysis Reports, to include researching potential incident/problem mitigation and preventive measures and assisting with putting those measures in place.
  • Provide day-to-day Tier 3 level operational support including responding to incidents, troubleshooting, and executing corrective action.
  • Participate in the design, planning, and implementation of new projects / technologies and ensuring that the solutions are highly available and performing.
  • Plan and ensure compliance with established best practices, related policies and legislation.
  • Ensure that shift based teams are managed effectively ensuring maximum availability, service hours coverage and skills effectiveness
  • Trains and mentors less senior colleagues as required
  • Follows ITIL processes
  • Ensures operational documentation (technical reference, process, and training) meets completeness and quality thresholds.

Working in Abu Dhabi

At DarkMatter, we’re turning our biggest ideas into reality in the fastest moving and most dynamic city on the planet. Working here, you’ll lead technical innovation in the region while taking advantage of all Abu Dhabi has to offer. From first class healthcare and education, to superior living accommodations and cultural attractions, you’ll find your ideal career and more in this global crossroads. The UAE is one of the safest and most secure areas in the world. And with its location between Europe, Africa and Asia, you’ll expand your worldview in just a short flight. But you won’t have to venture far from the city to experience its diversity. You’ll find people of over 50 nationalities working at DarkMatter. Join us and see that while far away from the concrete tech jungle, Abu Dhabi is an oasis where your latest innovations will thrive and grow.

DarkMatter is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status or disability.

Related Roles

System, Storage and Backup Engineer

Abu Dhabi Abu Dhabi United Arab Emirates Abu Dhabi, United Arab Emirates Cyber Architecture and Engineering Cyber Architecture and Engineering
At DarkMatter, we are building an organisation of specialists to provide the ultimate integrated cyber security protection available. Whatever the scope, scale or sensitivity of our clients’ work, we'll assess their risks, resolve their vulnerabil...

Implementation Engineer - Network and Security

Abu Dhabi Abu Dhabi United Arab Emirates Abu Dhabi, United Arab Emirates Cyber Architecture and Engineering Cyber Architecture and Engineering
At DarkMatter, we are building an organisation of specialists to provide the ultimate integrated cyber security protection available. Whatever the scope, scale or sensitivity of our clients’ work, we'll assess their risks, resolve their vulnerabil...

DREAM ENVIRONMENT

At DarkMatter, you’ll find a fast-paced environment where you can shape our product roadmap. We’re a young company with the agility of a startup, but the experienced talent and resources of an established firm. With a sense of adventure and drive to succeed, you can make your dreams a reality in the Middle East.

A hub for innovation

  • The Middle East is one of the fastest moving economic regions on the planet and the UAE plays a largerole in this growth. In 2014, the government launched its National Innovation Strategy, which aims to transform the UAE into one of the world’s most innovative countries through a seven-sector plan.
  • The plan includes creating innovation incubators and technological infrastructure and supporting the private sector in building research centres, innovation communities and more. 
  • Additionally, the UAE Vision 2021 National Agenda aims to shift the nation to a knowledge-based economy. Smart cities such as Dubai and the technologies they employ are examples of how the UAE has set these goals in motion.
  • This connectivity and investment in innovation can lead to exciting career opportunities for you in an expanding economy.

APPLY NOW

Email me about jobs like this

Not ?

Thank you, please complete your application on the next page.