Service Delivery Manager

CURRENT ROLES

Network Architect

Abu Dhabi Abu Dhabi United Arab Emirates Abu Dhabi, United Arab Emirates Business Services Business Services
You have the experience, education and drive to lead. What you’re missing is the freedom to create your dream. When you join DarkMatter, you’ll find that freedom and build the future of cyber security in the UAE. As a Network Architect, you will:...

QA Automation Engineer - Networking

Abu Dhabi Abu Dhabi United Arab Emirates Abu Dhabi, United Arab Emirates Secure Communications Secure Communications
At DarkMatter, we are building an organisation of specialists to provide the ultimate integrated cyber security protection available. Whatever the scope, scale or sensitivity of our clients’ work, we'll assess their risks, resolve their vulnerabil...

Abu Dhabi, United Arab Emirates

 

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Service Delivery Manager

Abu Dhabi | United Arab Emirates

You have the experience, education and drive to lead. What you’re missing is the freedom to create your dream. When you join DarkMatter, you’ll find that freedom and build the future of cyber security in the UAE.


As a Service Delivery Manager, you will:

  • Oversee the delivery of SOC advisory services and technology to Dark Matter clients and customers.
  • General oversight of employees involved in the delivery process.
  • Establish or refine service delivery processes.
  • General oversight of fiscal responsibility to ensure delivery processes are efficient and cost effective.
  • Oversee the project, scope, high level delivery and implementation plans including business change management, costs, quality, risk mitigation, and issue resolution.
  • Track dependencies, address specific business requirements and carry out systems integration, deployment and re-engineering as required.
  • Ensure SLA compliance with client by establishing underpinning contracts with suppliers and OLAs with internal departments with periodical review to comply and align with business plans.
  • Emphasis that technology service providers should provide efficient delivery of hardware and software services.
  • Keep IT strategy aligned with changing business needs, prioritizing initiatives, operations and related processes, coordinating the deployment of requisite technologies to alignment with business/user requirements.
  • Reduce costs and streamline processes without adversely impacting the client experience, such as eliminating unnecessary steps and non-value-added features.
  • Quality Assurance

     

    Manages complaints or feedback on a particular work team or employee will share those comments with managers and staff involved. Manages established policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
  • Manages complaints or feedback on a particular work team or employee will share those comments with managers and staff involved.

  • Manages established policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

  • Assume full responsibility for all of the contract deliverables meeting their goals and objectives.  The service delivery manager holds all service departments and employees accountable for carrying out all required processes and tasks. 

Your personal dream could be the world’s reality

At DarkMatter we believe that “impossible is only the beginning.” That’s why we empower our employees to create, not just their future at our company, but also the future of cyber security around the world. As a member of our growing team, you’ll take your vision and use your creativity to produce the technology solutions of tomorrow. With the agility of a startup and the talent of an experienced firm, we’ll connect you with like-minded colleagues ready to create what’s next in the field. When the only constant in tech is change, shift your focus to the UAE and lead the next development at DarkMatter.

To bring your dream to life, you’ll need:

  • Minimum of 10 years of experience in the IT security industry. 
  • Extensive experience in SOC operations, monitoring, event analysis and incident response.
  • Thorough understanding of all aspects IT Security.
  • Technical expertise in security monitoring & analysis platforms, and related technologies including:      

 

  • Excellent knowledge of both Windows and Linux operating systems.
  • Excellent knowledge network technologies and common protocols.
  • Excellent coding and debugging skills.
  • Excellent analytical and problem solving skills.
  • Good working knowledge of SOC tools such as Fire walls, AV, DLP, anti-SPAM, IDS and IPS.
  •  

    The impossible is just the beginning at DarkMatter. An agile startup with a global mindset, we’re innovating for our clients and securing them from tomorrow’s threats today. We work across teams, geographies and industries to provide holistic, secure, trusted and integrated protection services in areas such as:

    • Governance, Risk & Compliance
    • Cyber Network Defense
    • Managed Security Services
    • Secure Communications
    • Infrastructure & System Integration
    • Public Key Infrastructure
    • Test & Validation Labs
    • Cryptography

    We created KATIM, the world’s most secure smart phone and communications suite, and we’re looking ahead to what comes next. Our rapidly developing digital reality demands we look at and implement cyber security in a different way than we have in the past, and we are at the forefront of this “sea” change.

    Our people define us. They are talented adventurers who are shaping the tech landscape from Abu Dhabi with their considerable expertise and experience. For them, DarkMatter is a place where they can make their cyber security dreams come true. We embrace and foster the entrepreneurial spirit that propels our people and our company forward. Our industry is ever evolving, and so are we.


    Working in Abu Dhabi

    Just off the Arab Gulf and right at the edge of your imagination, is a place where geniuses make their cyber security dreams come true.

    At DarkMatter, we’re turning our biggest ideas into reality in the fastest moving and most dynamic city on the planet. Working here, you’ll lead technical innovation in the region while taking advantage of all Abu Dhabi has to offer. From first class healthcare and education, to superior living accommodations and cultural attractions, you’ll find your ideal career and more in this global crossroads. The UAE is one of the safest and most secure areas in the world. And with its location between Europe, Africa and Asia, you’ll expand your worldview in just a short flight. But you won’t have to venture far from the city to experience its diversity. You’ll find people of over 50 nationalities working at DarkMatter. Join us and see that while far away from the concrete tech jungle, Abu Dhabi is an oasis where your latest innovations will thrive and grow.

     

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    DREAM ENVIRONMENT

    At DarkMatter, you’ll find a fast-paced environment where you can shape our product roadmap. We’re a young company with the agility of a startup, but the experienced talent and resources of an established firm. With a sense of adventure and drive to succeed, you can make your dreams a reality in the Middle East.

    A hub for innovation

    • The Middle East is one of the fastest moving economic regions on the planet and the UAE plays a largerole in this growth. In 2014, the government launched its National Innovation Strategy, which aims to transform the UAE into one of the world’s most innovative countries through a seven-sector plan.
    • The plan includes creating innovation incubators and technological infrastructure and supporting the private sector in building research centres, innovation communities and more. 
    • Additionally, the UAE Vision 2021 National Agenda aims to shift the nation to a knowledge-based economy. Smart cities such as Dubai and the technologies they employ are examples of how the UAE has set these goals in motion.
    • This connectivity and investment in innovation can lead to exciting career opportunities for you in an expanding economy.

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