Performance Specialist

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Abu Dhabi, United Arab Emirates

 

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Performance Specialist

Abu Dhabi | United Arab Emirates

You have the experience, education and drive to lead. What you’re missing is the freedom to create your dream. When you join DarkMatter, you’ll find that freedom and build the future of cyber security in the UAE.


As a Performance specialist you will:

  • Define, develop and implement an end to end quality assurance framework across customer operations
  • Develop action plans and implement initiatives to uplift and improve customer experience
  • Design and implement workforce management tools/processes for customer operations
  • Define and document operational processes and work flows
  • Measure and monitor compliance to operational processes
  • Define and develop performance management KPIs for the end users and implement performance measuring tools
  • Design, develop and improve end user business process work flows in CRM
  • Define and develop the end user “how to” interactive guides, decision trees, customer journey maps, processes, SOPs & CRM user manuals for customer operations
  • Design and develop training material in addition to delivering end user training
  • Other duties as assigned/requested by department

Your personal dream could be the world’s reality

At DarkMatter we believe that “impossible is only the beginning.” That’s why we empower our employees to create, not just their future at our company, but also the future of cyber security around the world. As a member of our growing team, you’ll take your vision and use your creativity to produce the technology solutions of tomorrow. With the agility of a startup and the talent of an experienced firm, we’ll connect you with like-minded colleagues ready to create what’s next in the field. When the only constant in tech is change, shift your focus to the UAE and lead the next development at DarkMatter.

To bring your dream to life, you’ll need:

  • Five years of call center customer care experience, or related consulting experience in performance management.
  • Minimum 2 Years – Scheduling Experience
  • Minimum 2 Years - Quality Management Experience
  • Minimum 2 Years – Training Experience
  • Strong knowledge of customer care processes and techniques

About DarkMatter

The impossible is just the beginning at DarkMatter. An agile startup with a global mindset, we’re innovating for our clients and securing them from tomorrow’s threats today. We work across teams, geographies and industries to provide holistic, secure, trusted and integrated protection services in areas such as:

  • Governance, Risk & Compliance
  • Cyber Network Defense
  • Managed Security Services
  • Secure Communications
  • Infrastructure & System Integration
  • Public Key Infrastructure
  • Test & Validation Labs
  • Cryptography

We created KATIM, the world’s most secure smart phone and communications suite, and we’re looking ahead to what comes next. Our rapidly developing digital reality demands we look at and implement cyber security in a different way than we have in the past, and we are at the forefront of this “sea” change.

Our people define us. They are talented adventurers who are shaping the tech landscape from Abu Dhabi with their considerable expertise and experience. For them, DarkMatter is a place where they can make their cyber security dreams come true. We embrace and foster the entrepreneurial spirit that propels our people and our company forward. Our industry is ever evolving, and so are we.


Working in Abu Dhabi

Just off the Arab Gulf and right at the edge of your imagination, is a place where geniuses make their cyber security dreams come true.

At DarkMatter, we’re turning our biggest ideas into reality in the fastest moving and most dynamic city on the planet. Working here, you’ll lead technical innovation in the region while taking advantage of all Abu Dhabi has to offer. From first class healthcare and education, to superior living accommodations and cultural attractions, you’ll find your ideal career and more in this global crossroads. The UAE is one of the safest and most secure areas in the world. And with its location between Europe, Africa and Asia, you’ll expand your worldview in just a short flight. But you won’t have to venture far from the city to experience its diversity. You’ll find people of over 50 nationalities working at DarkMatter. Join us and see that while far away from the concrete tech jungle, Abu Dhabi is an oasis where your latest innovations will thrive and grow.

 

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DREAM ENVIRONMENT

At DarkMatter, you’ll find a fast-paced environment where you can shape our product roadmap. We’re a young company with the agility of a startup, but the experienced talent and resources of an established firm. With a sense of adventure and drive to succeed, you can make your dreams a reality in the Middle East.

A hub for innovation

  • The Middle East is one of the fastest moving economic regions on the planet and the UAE plays a largerole in this growth. In 2014, the government launched its National Innovation Strategy, which aims to transform the UAE into one of the world’s most innovative countries through a seven-sector plan.
  • The plan includes creating innovation incubators and technological infrastructure and supporting the private sector in building research centres, innovation communities and more. 
  • Additionally, the UAE Vision 2021 National Agenda aims to shift the nation to a knowledge-based economy. Smart cities such as Dubai and the technologies they employ are examples of how the UAE has set these goals in motion.
  • This connectivity and investment in innovation can lead to exciting career opportunities for you in an expanding economy.

Apply Now

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