Handset Management Specialist

CURRENT ROLES

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Handset Management Specialist

Abu Dhabi | United Arab Emirates

At DarkMatter, we are building an organisation of specialists to provide the ultimate integrated cyber security protection available. Whatever the scope, scale or sensitivity of our clients’ work, we'll assess their risks, resolve their vulnerabilities and always keep them ahead of the threat, offering them the best possible products and solutions.

The main duty of the Handset Management Specialist is to implement and improve all processes related to the secure provisioning and delivery of Katim handsets to the end customer. This role will be responsible for production planning, throughput management, inventory control, quality assurance, handset packaging, and physical delivery.  

In this role, you will:

  • Forecast production requirements and throughput by keeping track of the sales pipeline; uses a standard modeling technique to forecast requirements
  • Achieve production targets while maintaining the required quality standards, ensuring handset production SLA’s are not missed
  • Perform all repairs, rework, test and documentation steps necessary to fix faulty devices.
  • Troubleshoot down to the component level, repairs and documents all failures.
  • Be able to cover repairs and troubleshooting for both phone hardware and phone software.
  • Act as custodian of the inventory of hardware assets.
  • Responsible for reconciliation of records within DarkMatter and between DarkMatter and customers
  • Ensure secure discarding of handsets and update of records
  • Ensure the handsets are packed properly along with accessories and instruction booklets as per the process and labelled, sealed and grouped properly within delivery cases
  • Plans all scheduling and logistics related to delivery
  • Responsible for the delivery vehicle
  • Perform the actual delivery to clients according to process (including record of delivery, etc.)

To bring your dream to life, you’ll need:

  • Degree in Electronics Technology or equivalent
  • Must be professional in conduct and practice, and also reliable
  • Presentable , Well groomed , Dresses up smartly
  • Must have the aptitude and desire to learn new competencies and skills
  • Ability to work 40 hours per week; bearing in mind some overtime may be required
  • Extensive experience cum working knowledge of computers
  • Must have a Valid UAE driving license

Working in Abu Dhabi

At DarkMatter, we’re turning our biggest ideas into reality in the fastest moving and most dynamic city on the planet. Working here, you’ll lead technical innovation in the region while taking advantage of all Abu Dhabi has to offer. From first class healthcare and education, to superior living accommodations and cultural attractions, you’ll find your ideal career and more in this global crossroads. The UAE is one of the safest and most secure areas in the world. And with its location between Europe, Africa and Asia, you’ll expand your worldview in just a short flight. But you won’t have to venture far from the city to experience its diversity. You’ll find people of over 50 nationalities working in the DarkMatter Group. Join us and see that while far away from the concrete tech jungle, Abu Dhabi is an oasis where your latest innovations will thrive and grow.

 

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DREAM ENVIRONMENT

At DarkMatter, you’ll find a fast-paced environment where you can shape our product roadmap. We’re a young company with the agility of a startup, but the experienced talent and resources of an established firm. With a sense of adventure and drive to succeed, you can make your dreams a reality in the Middle East.

A hub for innovation

  • The Middle East is one of the fastest moving economic regions on the planet and the UAE plays a largerole in this growth. In 2014, the government launched its National Innovation Strategy, which aims to transform the UAE into one of the world’s most innovative countries through a seven-sector plan.
  • The plan includes creating innovation incubators and technological infrastructure and supporting the private sector in building research centres, innovation communities and more. 
  • Additionally, the UAE Vision 2021 National Agenda aims to shift the nation to a knowledge-based economy. Smart cities such as Dubai and the technologies they employ are examples of how the UAE has set these goals in motion.
  • This connectivity and investment in innovation can lead to exciting career opportunities for you in an expanding economy.

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